24HLogistics is your solution! Shipments with speed and efficiency. London: 0203 670 0424 - 0800 410 2424


Terms & Conditions

1. Acceptance of Terms and Conditions
By sending your shipment with 24H Logistics you accept our terms and conditions whether you sign the invoice or not.

2. Your Obligations
You guarantee that:
2.1 The contents of the shipment are correctly described on our consignment note.
2.2 The consignee’s full address including telephone number have been properly given to 24H Logistics, otherwise we will not be liable for any losses or wrong delivery.
2.3 The contents are packed securely by you in order to avoid any broken items.
2.4 The value of the shipment does not exceed £500.00

3. Inspections
You approve that either 24H Logistics or any government including customs are allow to inspect your shipment at any time.

4. Customs Clearance
4.1 You select 24H Logistics purely to act as a clearance agent and entering your shipment through customs. If customs have requested any additional documentation to confirm the export or import you will need to provide this at your own expense.
4.2 Any taxes, custom duties, storage items or any penalties that we incur you will be obliged to pay these extra costs, this could be charged to you or the recipient.
4.3 If any governmental authorities or customs officers remove, damage or delay your shipment we will not be responsible for these.

5. Delivery of your shipment
If we are unable to deliver the shipment, we will try a second time. We will contact to you to agree the next steps. However if we are unable to obtain any instructions within the 15 days we will offer free storage,: if we do not hear from the you or the recipient for the first three months after the 15 days then we will charge storage and administration fees. If you however do not contact us after three months we will then assume you agree we can destroy or sell the contents of your shipment.

6. Exclusion of Liabilities
6.1 We will not be liable if the information of the contents of your shipment is incorrectly described, or those mentioned in Clause 2.
6.2 We are not liable of any situation that goes beyond our control such as, earthquakes, flooding, storms, fire, snow or any other natural disasters, any strikes, war, accidents, or local disruptions, any delays in the airlines.

7. Claims Procedure
7.1 You must notify 24H Logistics of any losses or damages of your shipment within 5 days of delivery. If we send you a claims form you must send it back to us 20 days after date received with all the relevant documents to support your claim. If the receiver has not noted any damages or losses to the shipment once it has been signed we will assume it was delivered in good condition.
7.2 Your shipment will not be considered lost until at least 30 days of the date you notified us that shipment had not been delivered.

8. Liability
8.1 24H Logistics liability is strictly limited to direct loss and damage only.
8.2 All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business).
8.3 24H Logistics will compensate (only if terms and conditions are not beached by the client) the amount of US$100 including the charge of the shipment.
8.4 Claims are limited to one claim per Shipment settlement of which will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient it must make a special declaration of value.